Terms & Conditions

Welcome to Zero Cost Academy ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services.

By accessing, browsing, or using this website, and by placing any orders or making any purchases, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to any part of these Terms, you must discontinue use of our website and services immediately.

All products and services sold on this website are digital products or digital access services. This includes, but is not limited to, digital tool access, software subscriptions, digital memberships, creative tool activations, and related digital services.

Due to the digital nature of our offerings:

• Products are delivered electronically and do not involve physical shipment.
• Access or activation is generally provided after payment confirmation and order processing.
• In certain cases, access may be granted before payment at our sole discretion — for example, during promotional periods or for select customers.
• All prices are listed on our website and are subject to change without prior notice.
• We may offer promotional discounts, coupon codes, or special offers at our discretion, which may be limited in duration, quantity, or availability.

All sales of digital products and services are final and non-refundable once payment has been completed.

Since our offerings are digital in nature and access or delivery occurs electronically, we are unable to accept returns or process refunds after a purchase is made. By completing a purchase, you acknowledge and agree to this no-refund policy.

Exceptions may be considered on a case-by-case basis at our sole discretion in the event of:

• Duplicate charges caused by technical errors.
• A verified case where the product or service was not delivered as promised.

If you believe you qualify for an exception, please contact us within 7 days of your purchase with your order details.

Some of our products or services may include a warranty or guarantee as specified at the time of purchase. Where such warranty is offered:

• Users are eligible for replacement, correction, or continued support as promised under the warranty terms — not a monetary refund.
• Warranty coverage applies only for the duration and scope explicitly mentioned at the time of purchase or on the invoice.
• Warranty claims must be submitted through our Contact page with valid proof of purchase (invoice ID or order number).
• Warranty does not cover issues caused by user misuse, violation of platform terms, or circumstances beyond our control.

You can verify the status of your warranty at any time using our Warranty Verification page.

By using our website and services, you agree to the following obligations:

• Accurate Information — you must provide truthful, accurate, and complete information during checkout and account creation, including your name, email address, and phone/WhatsApp number.
• No Misuse — you must not misuse, abuse, or exploit our products, services, or promotional offers in any way that violates these Terms or applicable laws.
• No Unauthorised Resale — you must not resell, redistribute, sublicense, or commercially exploit access provided through our services without explicit written permission from us.
• Platform Compliance — you must comply with the terms of service of any third-party platform associated with the digital product or access you have purchased (such as Canva, Google, or other software providers).
• No Fraudulent Activity — you must not engage in any fraudulent, deceptive, or illegal activities when using our services, including providing false payment information or disputing legitimate charges.
• Respectful Conduct — you must interact with our team and support channels in a respectful and professional manner.

We reserve the right to suspend, restrict, or terminate your access to our services and any purchased digital products, without prior notice or refund, if we determine that you have:

• Violated any of these Terms and Conditions.
• Provided false or misleading information during registration or purchase.
• Engaged in fraudulent, abusive, or illegal behaviour.
• Attempted to resell, redistribute, or improperly share access or services.
• Violated the terms of third-party platforms associated with your purchase.
• Engaged in chargebacks or payment disputes without first contacting us to resolve the issue.

We reserve the right to modify, update, discontinue, or replace any of our products, services, features, or pricing at any time, with or without prior notice.

While we strive to provide uninterrupted service, we do not guarantee continuous, uninterrupted availability of any service or digital product. Temporary interruptions may occur due to:

• System maintenance, upgrades, or infrastructure changes.
• Third-party platform policy changes that affect digital access.
• Unforeseen technical issues or force majeure events.

In the event of a significant service modification, we will make reasonable efforts to provide suitable alternatives or replacements where possible.

To the maximum extent permitted by applicable law, Zero Cost Academy, its owners, employees, and affiliates shall not be held liable for any of the following:

• Any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of (or inability to use) our website, products, or services.
• Loss of data, revenue, profits, business opportunities, or anticipated savings.
• Any unauthorised access to or alteration of your data or transmissions.
• Service interruptions, downtime, or discontinuation of any product or feature.
• Changes to third-party platform policies that may affect the digital access or product you have purchased.
• Any actions by third-party service providers or platforms beyond our control.

Our total liability for any claim arising under these Terms shall not exceed the amount you paid for the specific product or service giving rise to the claim.

All content, materials, trademarks, logos, designs, text, graphics, and other intellectual property displayed on this website are owned by or licensed to Zero Cost Academy and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any of our intellectual property without our prior written consent.

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable to online international digital services. Any disputes arising from or related to these Terms or your use of our services shall be resolved through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation, both parties agree to seek resolution through binding arbitration or the appropriate judicial forums, as determined by applicable law in the jurisdiction of Zero Cost Academy's principal place of operation.

You agree that any legal action or claim related to these Terms must be filed within one (1) year after the cause of action arises, or it will be permanently barred.

We reserve the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting the updated Terms on this page.

We encourage you to review this page periodically to stay informed about any changes. Your continued use of the website and services after any modifications to these Terms constitutes your acceptance of the revised Terms.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.