Privacy Policy

Welcome to Zero Cost Academy ("we," "our," or "us"). This Privacy Policy explains how we collect, use, store, and protect the personal information of our users ("you" or "your") when you access or use our website and services.

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website immediately.

In order to provide our services effectively, we may collect the following basic personal information from you:

• Full Name — for account identification, order processing, and personalised communication.
• Email Address — for order confirmation, service delivery, account management, and customer support correspondence.
• Phone / WhatsApp Number — for faster communication, order updates, and customer support via messaging platforms.
• Order Details — including products purchased, payment status, transaction references, and delivery information necessary for fulfilling your orders.

We do NOT collect: credit card numbers, bank account details, passwords, government-issued identification numbers, or any other sensitive personal data beyond what is necessary for service delivery.

The personal information collected is used strictly for the following purposes:

• Service Delivery — to process, fulfil, and deliver digital products and services you have purchased.
• Communication — to send order confirmations, updates, delivery notifications, and respond to your enquiries or support requests.
• Account Management — to create and manage your client records, invoices, warranties, and service history.
• Order Processing — to verify payments, generate invoices, manage warranty claims, and maintain accurate transaction records.
• Customer Support — to assist with troubleshooting, replacement requests, product questions, and after-sale support.
• Service Improvement — to analyse usage patterns, improve our product offerings, enhance user experience, and optimise website performance.

We do NOT sell, rent, trade, or share your personal data with any third parties for marketing, advertising, or commercial purposes.

Your information may only be disclosed in the following limited circumstances:

• Service Operation — sharing limited information with trusted service providers who assist us in operating our website or delivering services to you, provided they agree to keep your information confidential.
• Legal Compliance — when required by law, regulation, legal process, or governmental request, we may disclose your information to comply with applicable legal obligations.
• Protection of Rights — when necessary to protect our rights, safety, property, or the rights, safety, and property of our users or the public.

We do not share your information with advertisers, data brokers, or any other third parties for purposes unrelated to our services.

Your data is stored securely and we take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure and encrypted database storage for all personal records.
• Access controls limiting personal data access to authorised personnel only.
• Regular security reviews and updates to our infrastructure.

While we strive to use commercially acceptable means to protect your personal information, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Maintain your session state and preferences while browsing.
• Track anonymous, aggregated page views and usage statistics for analytical purposes.
• Improve website performance, load times, and overall user experience.
• Remember your settings and preferences for future visits.

We do not use cookies for advertising or behavioural tracking purposes. Any analytics data collected is anonymous and used solely to understand how visitors interact with our website so we can continue to improve our services.

Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling cookies may affect certain functionality of the website.

We are committed to handling your data responsibly and in accordance with best practices:

• Data Minimisation — we only collect information that is necessary for the purposes described in this policy.
• Purpose Limitation — your data is used only for the specific purposes for which it was collected and not repurposed without your knowledge.
• Data Retention — we retain your personal information only for as long as necessary to provide our services, fulfil warranty obligations, or comply with legal requirements.
• Data Accuracy — we take reasonable steps to ensure that personal data in our records is accurate, complete, and up to date.

As a user, you have the following rights regarding your personal data:

• Right of Access — you may request a copy of the personal information we hold about you.
• Right to Correction — you may request correction of any inaccurate or incomplete personal data.
• Right to Deletion — you may request deletion of your personal data, subject to any legal obligations that may require us to retain certain records.
• Right to Opt Out — you may opt out of receiving non-essential communications from us at any time.

To exercise any of these rights, please reach out to us through our Contact page.

By using this website, you consent to the collection and use of your information as described in this Privacy Policy. Your continued use of the website following any changes to this policy constitutes your acceptance of such changes.

We reserve the right to update, modify, or revise this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on this page.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the website after any changes to this Privacy Policy constitutes your acceptance of the updated terms.